Claims & Damage Management

Vehicle claims and damage management

Declare, evidence, record reservations, track and settle damage and disputes, all along the logistics chain.

Available standalone

Who it's for

Shippers

Declare damage in a few minutes and track its handling right to the end.

Carriers and logistics providers

Respond with the evidence from each handover and close claims faster.

Compounds and centres

Establish at which stage the damage occurred.

The problem

A dispute gets lost along the way

The damage is noted, but the evidence is scattered across emails and phones.
Nobody knows at which stage it occurred.
Claims stay open for months.

What you gain

1

Complete claim files from day one

Photos, reservations and documents from each handover are attached to the claim.
2

Liability established

The vehicle history shows where and when the damage occurred.
3

Shorter handling times

Each party sees the claim, its deadlines and what is expected of them.

Key features

Declaration

Open the claim from the field or the office, with photos and the location of the damage.

Evidence and reservations

Reuse of the vehicle condition reports recorded at collection, in the yard and at delivery.

Claim tracking

Steps, deadlines, exchanges and supporting documents shared between the parties.

Settlement

Costing, decision and closure, all traced.

Priced per vehicle, with a volume-based plan.

What the platform brings

This solution runs on the foundation shared by the whole e4cars platform.

Integrations and API

Connected to your systems via API, EDI, files or emails.

AI and agents

An assistance layer shared by every solution.

Security and SaaS

A managed platform, available and GDPR-compliant.

Complementary solutions

Available standalone

e-CMR and transport documents

e-CMR & Digital Transport Documents

All players — can be activated on its own

TMS for carriers and forwarders

Road Transport TMS

Carriers, driven-delivery companies, freight forwarders

Yard and compound management

Yard & Compound Management

Compounds, storage and preparation centres

Frequently asked questions

Does the solution work without the other e4cars solutions?

Yes. It can be activated on its own, or alongside the other solutions to pull in the evidence automatically.

See the solution on your own flows

Not several months. Show us your flows, we'll show you the platform.